1. Introduction
For the purposes of this policy, "we", "our", "us", and "Blackwood Agency" refer to Blackwood Agency. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, view a demo, or engage our design and development services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services.
2. Information We Collect
We may collect the following types of information:
- Contact details you provide, such as your name, email address, phone number, and company name
- Project details submitted through forms, email, or consultation calls
- Payment and billing information processed through Stripe or other payment providers
- Technical data such as IP address, browser type, device type, and pages visited
- Communications between you and Blackwood Agency
3. How We Use Information
Information we collect is used to:
- Respond to inquiries and provide requested services
- Process payments and manage active projects or maintenance plans
- Communicate updates, deliverables, or account-related notices
- Improve our website, services, and client experience
- Comply with legal obligations and enforce our Terms of Service
4. Cookies & Tracking
Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve functionality.
You can disable cookies through your browser settings, though some features of our website may not function properly without them.
5. Third-Party Services
We may use third-party tools and platforms to operate our business, including hosting providers, payment processors, analytics services, and form or communication tools.
These third parties have access to information only as needed to perform their functions and are obligated not to disclose or use it for other purposes. We are not responsible for the privacy practices of third-party services.
6. Data Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- With service providers who help us operate our business (e.g. hosting, payments)
- If required by law, regulation, or legal process
- To protect the rights, property, or safety of Blackwood Agency, our clients, or others
7. Data Security
We take reasonable measures to protect information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Clients are responsible for maintaining the confidentiality of any account credentials shared with them as part of a project.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including to provide services, maintain business records, and comply with legal obligations. Information related to closed or abandoned projects may be retained for record-keeping purposes.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the details in Section 13.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. International Visitors
If you are accessing our website from outside the country in which our servers or service providers are located, your information may be transferred to, stored, and processed in a different jurisdiction with different data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Continued use of our website or services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.